Customer Success Manager (w/m/d) 100%

Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We're committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements.

We are looking for as soon as possible for a tech savvy, self-driven person who is responsible for building and maintaining relationships with our Enterprise Customers, ensuring that they are successful in using our product. This exciting role includes providing training, support, and guidance as needed, as well as identifying and addressing any potential issues. You are also responsible for upselling and cross-selling our products and services, generating referrals and owning the customer throughout the renewal process.

This role is based at our beautyful redesigned offices in London-City.

Your responsibilities

• Build and maintain relationships with customers
• Provide training and support on our products and services
• Identify and address potential issues
• Upsell and cross-sell our products and services
• Generate referrals
• Stay up-to-date on industry trends, best practices and all the latest Nimbus features
• Participate in product development and roadmap discussions
• Work with other departments to ensure that customer needs are met
• Act as the customers‘ single point of contact for any questions towards Luware
• Take on the role of Escalation Manager for customers and ensure swift resolution
• Work with customers through their renewal to keep churn low

Your skills

• Tech-savvy personality who is excited by new technology
• 3+ years of experience in Customer Success/Engineering- mandatory
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Very nice to have (but not must) is MS-Teams fundamentals
• Fluent- very good English- mandatory, French would be very nice
• Passion for training and providing customer resolutions
• Self-driven, ambitious person who takes responsibility
• Drive continuous improvement within the company

Our Offer

• Challenging, interesting work in a varied field with a high level of personal responsibility
• A dynamic, motivating working environment that leaves room for the realisation of your ideas and promotes your personal development
• Regular team events and the opportunity to work in one of the Luware offices for up to one month as part of our exchange programme

You can expect an extremely collegial, international environment and a fresh, dynamic, open corporate culture, let the Luware spirit convince you!

Do you feel addressed and are you ready to finally unleash your full potential? Then upload your CV spontaneously for an initial review- we are just a click away!

We are very looking forward to getting to know you.

We will only consider candidates who apply directly to us for this position. We do not process applications or enquiries from recruitment agencies. Thank you for your understanding.