Luware continues to grow! Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We're committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements.
We are looking for as soon as possible for a creative, self-managing person experienced person to join our product development team to drive innovative ideas.
The position is based at our branch office in London- City.
Your Responsibilities:
- Create, nurture, and manage positive relationships with industry analysts, industry influencers, and thought leaders, serving as a key, centralized contact point and connector
- Establish and maintain regular communication with analysts and influencers via multiple channels which you will develop to engage and educate these communities on roadmap and product updates
- Ensure all analysts and influencer advice informs all applicable business activities and that analyst/influencer/thought leader publications and/or other interactions mentioning Luware are leveraged appropriately to help build market awareness, increase lead generation effectiveness, and simplify selling
- Plan, schedule, and manage analyst/influencer program activities such as participation in analyst research, conferences, advisory days, briefings, inquiries, and reporting
- Drive alignment with sales, marketing and product teams to maximize program impact
- Schedule briefings, inquiries, demos and advisory days with key analysts and influencers, Luware customers, and Luware executives
- Prioritize and manage incoming analyst requests for information, research support, research review, customer references, and event speakers
- Respond to, serve, and manage internal requests for Industry Analyst/Influencer/Thought Leader interactions, publications, research, event support, and other requests as needed
- Negotiate, secure, and manage contracts and related services ensuring they support both strategic and tactical, near term and future requirements. Ensure that contracted services are fully utilized.
- Good market knowledge in Contact Center space
Your skills:
- Bachelor’s degree or equivalent education or a related field
- 3+ years experience working with industry analysts and influencers in Contact Center Solutions and services- required
- Specific, significant experience in an industry Analyst Relations-Role mandatory- in enterprise software or Contact Center Solutions- a great plus
- Understanding of how to build and maintain relationships with key influencers, leading industry analysts, and analyst firms.
- Prior, significant experience working with senior executives a plus
- Prior experience negotiating contracts with Industry Analyst firms a plus
- Excellent project and time management skills
- Excellent written and oral communications skills
- Able to prioritize in a complex, fast-paced and lean organization
Our Offer
- Challenging, interesting work in a varied field with a high level of personal responsibility
- A dynamic, motivating working environment that leaves room for the realisation of your ideas and promotes your personal development
- Regular team events and the opportunity to work in one of the Luware offices for up to one month as part of our exchange programme
You can expect an extremely collegial, international environment and a fresh, dynamic, open corporate culture, let the Luware spirit convince you!
Do you feel addressed? Then upload your CV spontaneously for an initial review- we are just a click away!
We are looking forward to getting to know you!
We will only consider candidates who apply directly to us for this position. We do not process unsolicited applications or enquiries from recruitment agencies. Thank you for your understanding.